Complaints Policy

Humberside Engineering Training Association Ltd is committed to ensuring complete customer satisfaction.

In the event that anyone is unhappy with the service or treatment received from HETA, a complaint may be submitted in writing to:

Eric Collis
General Manager
HETA Ltd
Copenhagen Road
Sutton Fields Industrial Estate
Hull
HU7 0XJ

An acknowledgement of receipt of any complaints will be forwarded within three working days from the date of receipt. The complainant will receive a full response from HETA within 10 working days of receipt, following an investigation of the complaint.

Anyone not satisfied with the response received from HETA, may advise us in writing again and the complaint will be referred to HETA’s Board of Directors for further investigation. A response will be forwarded within 28 days of receipt of the second formal letter.

Company Focus:

Vivergo Fuels

Production Manager Steve Batty approached HETA to request some assistance with his workforce recruitment. Having shortlisted around 50 applicants for various operational jobs, Vivergo asked HETA to devise a selection process for these prospective employees. Read More
Company Focus:

Tata Steel

Tata Steel have been working with HETA for apprentice training since 2008. Based on the Tata site at Scunthorpe, HETA train around 60 apprentices a year who are all future Tata employees. Read More
Company Focus:

Saint Gobain Glass

Saint Gobain Glass have taken a large number of HETA apprentices over the years and are delighted with their quality and the progress they have been making. Read More
Company Focus:

Renewable Energy Systems Limited

Renewable Energy Systems came to HETA with a request to train apprentices to work offshore in the Wind energy industry. HETA created a Renewable energy apprenticeship and RES currently have their first apprentice on the scheme. Read More
Company Focus:

Reckitt Benckiser

Having taken up the challenge of developing an apprenticeship programme to deliver a pipeline of engineering based resource for their factory, Reckitt Benckiser quickly identified HETA as being the best placed training provider to work in partnership with. Read More
Company Focus:

Logan Teleflex

HETA has trained apprentices for Logan Teleflex for a number of years. Their Operations Manager Ian Buffey is a former HETA apprentice himself and until recently was a member of the HETA board of trustees. Read More
Company Focus:

Hull and East Yorkshire Hospitals

HEY NHS Trust were a new company to approach HETA regarding sponsoring apprentices. Their 2 apprentices, James Hutchinson and Shane Adamson both were winners at their respective HETA awards nights. Read More
Company Focus:

Helix Precision

Lee Sansam and Matthew Branton set up Helix Precision in 2003. As a former HETA apprentice himself, Lee has used the advanced apprenticeship scheme to grow his workforce by continually recruiting apprentices and investing in the youth of the local community. Read More
Company Focus:

Ecotricity

In 2010, HETA placed 2 apprentices in Renewable energy experts Ecotricity. Their Head of Projects & Operations Simon Vince was so impressed with their progress and the support they recieved from HETA, he is looking to recruit 2 more apprentices in line with Ecotricity's expansion. Read More
Company Focus:

Centrica & Centrica Energy

Centrica has an excellent relationship with HETA. They recruit apprentices on a regular basis, work with HETA's Schools Links Team and Centrica's Martyn Kemp is a member of the HETA Board of Trustees Read More
Company Focus:

Broady Flow Control

Broady Flow Control Ltd have a long standing relationship with HETA when it comes to recruiting apprentices. Read More
Company Focus:

AAK

In 2010, AAK Factory Manager Conrad Penrose came to HETA with a request for Adult Upskilling. HETA's Hull workshop manager Matt Gardner and his team took up the challenge and AAK have been delighted with the results. Read More

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Apprentice Focus:

Shelene Myers-Roberts

Shelene attended HETA in 2008 and is currently working for Scottish & Southern Electric as an Instrument Technician. Read More
Apprentice Focus:

Tom Baker

Tom attended HETA in 2007 and is currently working for BP as an Instrument Technician. Tom was also the winner of the prestigious Tallow Chandlers Award in 2010. Read More
Apprentice Focus:

Chris Holden

Chris Holden attended HETA back in 1978 and believes it gave him the foundations to reach his current position, Offshore Operations Manager at RES Offshore. In addition to Chris, RES has other links with HETA through Steve Danson and current HETA trainee Mike Smith. Read More
Apprentice Focus:

Andrew Gallagher

After Andrew completed his 4th year at HETA he became a part of a new Oracle computer system team. This led him to become a project planner and eventually working on developing designs of baggage systems at Gatwick Airport North and South Terminals. Read More
Apprentice Focus:

Chris Kay

Chris appreciates the hands on approach HETA provides and is working to build a life long career. He knew from the moment he saw the ad in the paper that being a HETA apprentice was what he wanted to do. Now Chris is set for life. Read More
Apprentice Focus:

David Humphreys

David is in his second year as a HETA apprentice and has learned how to take his love of physics and engineering and make a career out of it. Read More
Apprentice Focus:

Brin Humphreys

Brin Humphreys attended HETA in 1974 as an ABP apprentice. He has since gone on to be Head of Engineering at DPWorld Southampton and is a Fellow of the Institution of Mechanical Engineers. Brin's Nephew David is also an ABP apprentice having won apprentice of the year in 2009 whilst at HETA Read More

View All Apprentices

Latest News

Smartphone technology introduced to the HETA Management Team

Adrian Saxby, I.T Manager explains the benefits that Smartphone provides.

View All News

Trade Courses:

Improve Your Skills

HETA has a variety of Electrical and Health & Safety courses for employees of companies who need to update their certifications to current laws and regulations. All courses are held at our state of the art facility and taught by qualified professionals. Click the links below to see our available courses.

View Course Calendar

View Course Listing

The Team:

Faces Behind HETA

Eric Collis

General Manger
Read Bio
Matt Gardner

Hull Workshop Manager
Read Bio
Dean Corfield

Tata Scunthorpe Workshop Manager
Read Bio

View Entire Team

Company Focus:

Vivergo Fuels

Company Focus:

Tata Steel

Company Focus:

Saint Gobain Glass

Company Focus:

Renewable Energy Systems Limited

Company Focus:

Reckitt Benckiser

Company Focus:

Logan Teleflex

Company Focus:

Hull and East Yorkshire Hospitals

Company Focus:

Helix Precision

Company Focus:

Ecotricity

Company Focus:

Centrica & Centrica Energy

Company Focus:

Broady Flow Control

Company Focus:

AAK

Apprentice Focus:

Shelene Myers-Roberts

Apprentice Focus:

Tom Baker

Apprentice Focus:

Chris Holden

Apprentice Focus:

Andrew Gallagher

Apprentice Focus:

Chris Kay

Apprentice Focus:

David Humphreys

Apprentice Focus:

Brin Humphreys

Latest News

Smartphone technology introduced to the HETA Management Team

Kate Lane to take part in Race for Life

SAFE AT WORK – AND ON THE ROADS

HETA win Humber Renewable Award for Excellence in Training and Education

Hull and East Riding teachers create network of offshore wind champions

Trade Courses:

Improve Your Skills

The Team:

Faces Behind HETA

Eric Collis

Matt Gardner

Dean Corfield