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Student Support

HETA is committed to supporting all Higher National learners, whilst training at the Training Centre and throughout an apprenticeship in company.

For further support please call 01482 826635 or email Graham Taylor -


Moodle is a learning platform designed to provide educators and learners with a single robust, secure and integrated system to create personalised learning environments.

To Access Moodle, please access below:

HETA Moodle

Learner Support:

Our qualified and industry experienced course tutors are dedicated to supporting and guiding learners throughout their studies. Learners will receive tutorial sessions as well as individual 1-1 support and guidance, whilst being flexible around your work schedule.

All students are welcome to use our facilities at our Hull training center, with study areas located on the balcony as well as quieter areas like working/study pods.

HETA have Mental Health First Aiders at each of our sites and our staff can provide advice and support should you have problems or issues relating to home, work or your personal life. Details of support available and how to access it can be found displayed in each of the HETA Training Centres. For further details regarding learner support please contact our HR Manager, Cathy Bourne.


If you are unwell and unable to attend the Training Centre, please telephone before 8.30am for each day you are absent. A self-certified certificate will need to be completed for all absences due to illness. You can ask for one of these from the admin office. If you are absent for more than 7 days due to illness, you will need to obtain a Doctor’s certificate. Once you have sent us the doctor’s certificate you won’t need to ring us every day.

If you are at the Training Centre when you fall ill and have to go home, please notify your instructor or Centre Manager so we can record your attendance for the rest of the day.

To report an absence, please call 01482 826635.


Any reason for lateness must be reported to the admin office and your instructor so we can record your attendance. If you are unsure of the status of your absence, speak to the HETA admin team - please call 01482 826635.